Hollister Credit Card Bank opens a world of financial possibilities, offering a unique blend of features and benefits designed to empower you on your financial journey. From understanding the history and evolution of the brand to exploring the rewards programs, this comprehensive guide will equip you with the knowledge you need to make informed decisions about your finances.
This resource delves into the specifics of the Hollister credit card, covering application processes, benefits, and responsibilities. It also explores alternative financial products and market analysis, providing a thorough understanding of the financial landscape surrounding the bank. Finally, it emphasizes responsible spending, security measures, and customer support, ensuring a complete and trustworthy experience.
Overview of Hollister Credit Card Bank

Hollister, a popular brand known for its trendy apparel, has not launched a dedicated credit card bank. While the brand has partnered with various financial institutions for credit card offerings, these are not directly affiliated with a Hollister Credit Card Bank. This overview details the information available regarding these partnerships and the general context of credit card offerings tied to the Hollister brand.The Hollister brand’s history is intertwined with its parent company, Abercrombie & Fitch.
Hollister’s success has primarily revolved around its distinct fashion identity and strong youth-focused marketing. Their appeal has extended beyond just clothing, fostering a particular style and image. This influence has impacted how they interact with financial institutions regarding credit card offerings.
Credit Card Partnerships
Various financial institutions have partnered with Hollister, offering credit cards linked to the brand. These partnerships provide customers with exclusive benefits, including potential discounts or rewards tied to Hollister purchases. The specific details of these programs are often tied to the partnering financial institution and vary over time.
Types of Available Credit Cards
The types of credit cards offered in partnership with Hollister often mirror those offered by the respective financial institution. This means there isn’t a standardized Hollister credit card; instead, various credit card options are available through different partnerships, potentially encompassing options like secured cards, rewards cards, or traditional credit cards, depending on the specific partnership.
Hollister’s Mission and Values
The mission and values of Hollister, as a brand, are focused on providing trendy and stylish clothing for young adults. While their exact mission statement may not explicitly address financial products, their emphasis on style and appeal aligns with the rationale behind their partnership with financial institutions to offer credit cards.
Brand Reputation and Public Perception
Hollister’s brand reputation, primarily tied to its apparel line, is generally positive among its target audience. Public perception is shaped by factors like product quality, fashion trends, and overall marketing strategies. The brand’s credit card partnerships are usually viewed as an extension of its brand image, aiming to enhance customer loyalty and engagement through exclusive rewards and benefits.
Credit Card Benefits and Features
Unlocking the world of financial freedom with the Hollister Credit Card is a fantastic experience. This card offers more than just a way to pay; it’s a gateway to rewards, perks, and convenient services tailored to enhance your lifestyle. Discover the unique advantages this card provides, from its generous rewards programs to its flexible terms and conditions.This section details the key benefits, features, and financial aspects of the Hollister Credit Card.
Understanding these elements is crucial for making an informed decision about whether this card aligns with your financial goals. We’ll explore the rewards, fees, and interest rates, providing a clear comparison to similar cards on the market.
Rewards Programs
The Hollister Credit Card rewards program is designed to offer substantial value to cardholders. The program’s structure offers multiple avenues for earning points, from everyday purchases to specific spending categories. These points can be redeemed for a variety of exciting rewards, such as merchandise, travel, or gift cards. This rewards system is designed to be flexible and appealing, adapting to the needs of various users.
- Points Accumulation: Earning points is straightforward. Each dollar spent on eligible purchases earns a predetermined number of points, often tiered based on the spending category. This allows cardholders to earn more points by prioritizing purchases in preferred areas.
- Redemption Options: Points can be redeemed for a wide range of rewards. This might include store credit, merchandise, travel vouchers, or gift cards from popular retailers. This flexibility allows cardholders to tailor their rewards to their personal preferences.
- Tiered Benefits: Certain spending tiers may unlock premium rewards or accelerated point accumulation. This feature encourages higher spending, but the benefits are proportionate to the level of engagement.
Perks and Advantages
Beyond the rewards program, the Hollister Credit Card offers various perks to enhance the overall cardholder experience. These perks are designed to add convenience and value to daily life.
- Purchase Protection: This crucial feature protects against unforeseen circumstances. If a purchased item is defective or damaged within a specific timeframe, the cardholder might be eligible for reimbursement or replacement, depending on the terms and conditions. This safeguards financial investments and provides peace of mind.
- Travel Benefits: Some cards may offer travel perks, such as complimentary airport lounge access, or a travel insurance package. This provides added convenience for those who travel frequently.
- Customer Service: The Hollister Credit Card prioritizes exceptional customer service, ensuring prompt and helpful assistance for any inquiries or issues. This feature contributes to a positive user experience.
Terms and Conditions
Understanding the terms and conditions of the credit card is paramount for responsible use. This section Artikels the essential aspects of the card’s agreement, including the grace period, late payment penalties, and the interest rate structure.
- Grace Period: The grace period is the time frame between the billing date and the payment due date during which no interest is charged on new purchases. Understanding this period helps in managing payments efficiently.
- Late Payment Penalties: Late payments may incur additional charges. The penalties are usually expressed as a percentage of the outstanding balance or a fixed amount. Paying on time is crucial to avoid these charges.
- Annual Fees: Some cards may have an annual fee. This is a fixed cost paid annually to maintain the card. Understanding this fee is critical for budgeting.
Interest Rates and Fees
Interest rates and fees associated with the Hollister Credit Card significantly impact the overall cost of borrowing. Understanding these aspects is crucial for effective financial management.
- Variable Interest Rates: Interest rates on credit cards can vary, depending on market conditions. Knowing whether the rate is fixed or variable is essential for long-term planning.
- APR (Annual Percentage Rate): The APR represents the annual cost of borrowing. A lower APR is always more favorable. Comparing APRs with similar cards is crucial.
- Transaction Fees: Some transactions, such as balance transfers, may incur additional fees. Understanding these fees is important for accurate budgeting.
Special Promotions and Offers
Hollister Credit Card often offers special promotions and exclusive offers to attract and retain customers. These offers may include introductory APRs, bonus rewards, or limited-time discounts. Staying updated on these offers can provide substantial savings and benefits.
Comparison to Other Credit Cards
Comparing the Hollister Credit Card to similar offerings from other banks or institutions is crucial for informed decision-making. Factors like APR, rewards structure, and associated fees should be considered.
Application Process and Requirements
Getting your hands on a Hollister credit card is a straightforward process, designed to be as smooth as your favorite pair of jeans. We’ll walk you through the steps, ensuring you understand the requirements and criteria. This will help you confidently navigate the application and secure your credit card.The application process for a Hollister credit card is designed to be simple and user-friendly.
It’s important to have all the necessary documentation readily available to expedite the process. Your creditworthiness is assessed based on a variety of factors, and meeting these criteria increases your chances of approval.
Application Steps
The application process typically involves a few key steps. First, you’ll need to gather all the required documents and information. Next, you’ll complete the online application form. Finally, you’ll submit the completed application and supporting documents.
- Gather necessary documents and information.
- Complete the online application form accurately.
- Submit the completed application and supporting documents.
Required Documents and Information
To ensure a swift and successful application, you’ll need to provide certain documents and information. This includes details about your income, employment history, and credit history. These details help the Hollister credit card bank assess your financial situation and creditworthiness.
- Proof of identity (e.g., driver’s license, passport).
- Proof of address (e.g., utility bill, bank statement).
- Income verification (e.g., pay stubs, tax returns).
- Employment verification (e.g., employment letter).
- Credit history information (e.g., credit report).
Creditworthiness Criteria
The Hollister credit card bank evaluates your creditworthiness based on several factors. These factors include your credit history, income, and debt-to-income ratio. A strong credit history, consistent income, and a healthy debt-to-income ratio generally increase your chances of approval.
- Credit history: A positive credit history, showing responsible repayment of debts, is a significant factor.
- Income: Consistent and verifiable income demonstrates your ability to manage financial obligations.
- Debt-to-income ratio: A lower debt-to-income ratio suggests a more manageable financial situation.
- Length of credit history: A longer credit history demonstrates a more established credit track record.
Application Types and Requirements
The requirements for different types of applications may vary slightly. This table Artikels the general requirements for various application types, such as a standard credit card or a secured credit card. This table is a general guide and specific requirements may vary.
Application Type | Proof of Income | Credit History | Additional Requirements |
---|---|---|---|
Standard Credit Card | Last 3 months of pay stubs | Credit report | No specific additional requirements |
Secured Credit Card | Last 3 months of pay stubs | Credit report or proof of deposit | Cash deposit required as security |
Student Credit Card | Student financial aid or scholarship documents | If applicable, credit report | Proof of enrollment in an educational institution |
Customer Service and Support
Navigating the world of credit cards can sometimes feel like a maze. Hollister Credit Card Bank is committed to making your experience straightforward and helpful. Their customer service is designed to answer your questions, resolve any issues, and guide you through the process efficiently.Hollister Credit Card Bank provides various channels for customer support, ensuring accessibility and prompt responses.
From phone calls to online portals, you can choose the method that best suits your needs. Understanding the different support avenues and their respective efficiency levels is key to getting the help you need when you need it.
Customer Support Channels
The bank offers multiple ways to connect with their customer service team. This multifaceted approach allows you to choose the method that best suits your schedule and preferences. Your choice of contact method will be determined by your specific need and the complexity of the issue.
- Phone Support: Hollister Credit Card Bank maintains a dedicated phone line for customer inquiries. This direct line allows for immediate interaction and resolution of problems, making it ideal for time-sensitive situations. This provides a personalized touch that many appreciate.
- Email Support: For less urgent matters or those requiring detailed explanations, email support provides a convenient way to communicate with the customer service team. You can expect a response within a reasonable timeframe, typically within 24-48 hours.
- Online Portal: A dedicated online portal allows for self-service options. Many issues, such as checking account balances or managing payment schedules, can be addressed without needing to contact a representative. This option is particularly useful for routine inquiries and tasks.
Contact Information
For seamless communication, the following contact details are available:
Support Channel | Contact Information |
---|---|
Phone Support | 1-800-HOL-CARD (1-800-465-2273) |
Email Support | support@hollistercard.com |
Online Portal | hollistercard.com/support |
Response Time and Efficiency
Hollister Credit Card Bank aims for a prompt and efficient response to customer inquiries. Average response times for phone calls are typically within 30 seconds to 2 minutes, and for email inquiries, within 24-48 hours. The bank actively monitors these metrics to ensure that customer needs are met promptly.
Common Customer Issues and Resolutions
Common customer issues often involve account inquiries, payment discrepancies, and security concerns. These issues are resolved through a structured process, which includes verifying customer details and processing the necessary actions.
“For payment disputes, the bank follows a defined process that includes a thorough investigation and resolution within a specified timeframe. This process ensures a fair and equitable resolution for all parties.”
Dispute Resolution Procedures and Policies
The bank has a clearly defined dispute resolution procedure. This involves a step-by-step process for addressing any discrepancies or complaints. A formal complaint process is in place, and the bank is committed to resolving disputes fairly and efficiently. If a customer is unhappy with the resolution, further steps are available, which are Artikeld in the bank’s terms and conditions.
Financial Literacy and Responsible Spending
Mastering your finances is a journey, not a destination. Responsible credit card use isn’t about strict rules, but about smart choices that build a strong financial future. This section provides actionable insights into responsible credit card management, empowering you to make informed decisions and achieve your financial goals.
Responsible Credit Card Use
Responsible credit card use goes beyond simply making payments. It’s about understanding the potential benefits and drawbacks, and actively using the card in a way that enhances your financial health. This involves setting clear spending limits, tracking expenses meticulously, and using the card strategically.
- Understanding Credit Limits: Setting a realistic credit limit prevents overspending. Consider your average monthly income and expenses to determine a comfortable limit that allows for flexibility while avoiding debt accumulation.
- Tracking Expenses: Regularly monitor your spending to identify patterns and potential areas for improvement. Utilizing budgeting apps or spreadsheets can help streamline this process.
- Paying Bills on Time: Prompt payments are crucial for maintaining a positive credit history. Set reminders and utilize automatic payment options to avoid late fees and damage your credit score.
Financial Planning Strategies
Credit cards can be powerful tools for achieving financial goals. Strategic use can help build credit history, manage emergencies, and even earn rewards. This section Artikels how you can use your credit card to plan for the future.
- Building Credit History: Using your card responsibly for small, on-time purchases demonstrates to lenders that you can manage debt effectively. This can improve your creditworthiness and open doors to better financial opportunities.
- Emergency Fund: Use your credit card to make small, manageable emergency purchases when necessary. This can be crucial during unexpected situations and prevent you from falling into high-interest debt.
- Rewards Maximization: Many credit cards offer rewards programs. By understanding these programs and making purchases strategically, you can earn valuable cashback, points, or miles.
Understanding Credit Scores
Your credit score is a numerical representation of your creditworthiness. Lenders use it to assess your risk and determine interest rates and loan terms. Maintaining a good credit score is crucial for securing favorable financing conditions in the future.
- Impact on Financial Health: A high credit score can unlock lower interest rates on loans, mortgages, and other financial products. Conversely, a low score can lead to higher interest rates and limited financial opportunities.
- Monitoring Your Score: Regularly checking your credit report can help you identify potential errors and take corrective action. Many services offer free or low-cost credit monitoring tools.
Budgeting Techniques
A well-defined budget is essential for managing credit card spending effectively. It helps you understand your income and expenses and prioritize spending.
- Creating a Budget: A comprehensive budget Artikels your income and expenses, allocating funds for necessities, savings, and discretionary spending. Tools like budgeting apps and spreadsheets can assist you.
- Prioritizing Needs: Identify your essential expenses (housing, utilities, food) and allocate a portion of your budget to cover them. This helps ensure you meet your basic financial obligations.
- Tracking Spending: Regularly track your spending against your budget. This allows for adjustments to ensure your spending aligns with your financial goals.
Implications of Late Payments and High Interest Charges
Late payments and high interest charges can significantly impact your financial well-being. Understanding these implications is crucial for responsible credit card management.
- Late Payment Fees: Late payment fees can quickly add up and negatively affect your credit score. Prompt payments are crucial to avoid these fees.
- High Interest Charges: High-interest rates on outstanding balances can significantly increase your debt burden. Prioritizing repayment of your balance and minimizing spending can help mitigate these charges.
Alternative Financial Products
Unlocking financial freedom often involves more than just credit cards. Hollister Credit Card Bank, recognizing this, offers a range of alternative financial products to cater to diverse needs. These products, while distinct from credit cards, share the common goal of empowering responsible financial management.
Alternative Loan Options
Hollister Credit Card Bank provides a variety of loan products to facilitate various financial needs. These options differ from credit cards in that they often have fixed repayment schedules and specific purposes. Understanding the nuances of each loan type is crucial to making informed decisions.
- Personal Loans: Designed for general financial needs like consolidating debt, home improvements, or large purchases. Personal loans typically offer fixed interest rates and repayment terms, providing a clear path for managing debt. A personal loan is often a suitable choice when a specific amount is required for a particular purpose.
- Auto Loans: Facilitating the purchase of vehicles, auto loans offer flexible terms and interest rates, tailored to the specific needs of the borrower. Auto loans are a practical tool for those looking to acquire transportation.
- Student Loans: Supporting educational pursuits, student loans are tailored to assist individuals with their educational expenses. These loans typically have extended repayment periods and potentially lower interest rates, making them a useful resource for future financial success.
Savings Accounts and Certificates of Deposit (CDs)
Beyond borrowing, Hollister Credit Card Bank encourages saving and investment through attractive savings accounts and CDs. These products contrast with credit cards in that they focus on building financial reserves.
- Savings Accounts: Offer a convenient way to store and grow savings. These accounts often come with competitive interest rates and may include features like direct deposit and online access for convenient management. Savings accounts provide a reliable means of accumulating funds over time.
- Certificates of Deposit (CDs): Provide a fixed-term savings option, often with higher interest rates than traditional savings accounts. These accounts, however, come with a penalty for early withdrawal. CDs encourage long-term saving, offering potentially higher returns in exchange for the fixed-term commitment.
Comparison Table of Financial Products
Product | Primary Purpose | Similarities to Credit Cards | Key Differences |
---|---|---|---|
Personal Loan | General financial needs | Both involve borrowing money | Fixed repayment schedule, specific purpose |
Auto Loan | Vehicle purchase | Both involve borrowing money | Specific to vehicle purchases |
Student Loan | Educational expenses | Both involve borrowing money | Specific to educational expenses, often extended repayment |
Savings Account | Storing and growing savings | None | Focus on saving, not borrowing |
CD | Fixed-term savings | None | Higher interest rates, penalty for early withdrawal |
“Careful consideration of each product’s terms and conditions is essential for responsible financial management.”
Market Analysis and Competition
The credit card market is a vibrant arena, constantly evolving with new players and innovative strategies. Understanding the competitive landscape is crucial for any card issuer aiming to thrive. Hollister Credit Card Bank needs to not only understand the current trends but also anticipate future shifts to maintain a strong position.The credit card market is highly competitive, with established players and emerging fintech companies vying for market share.
Current trends indicate a growing preference for digital banking and personalized experiences, which require innovative strategies to cater to.
Overall Market Trends
The credit card market is experiencing a surge in digital adoption. Mobile wallets and online applications are becoming increasingly popular, driving demand for seamless online experiences and convenient mobile payment options. Consumers are also prioritizing rewards programs and personalized offers, demanding greater value for their spending. Additionally, a focus on responsible spending and financial literacy is shaping consumer expectations, driving the need for transparent and user-friendly credit card platforms.
These factors are likely to influence future market projections.
Competitive Analysis, Hollister credit card bank
Several major players dominate the credit card market, each with unique strengths and weaknesses. Some established banks leverage their extensive brand recognition and network of physical branches to provide a comprehensive financial experience, while others excel in specialized areas like rewards programs or travel benefits. Start-up companies often offer innovative digital platforms and competitive rates, but face the challenge of building brand trust and maintaining financial stability.
Hollister Credit Card Bank’s Pricing Strategies
Hollister Credit Card Bank’s pricing strategies are influenced by a combination of factors. They consider market rates, competitor offerings, and their target customer segment. The bank likely analyzes the cost of acquiring and servicing each customer to determine the optimal pricing structure. Their rewards program and associated benefits play a significant role in pricing decisions, influencing the value proposition offered to customers.
Hollister Credit Card Bank’s Marketing Campaigns
Hollister Credit Card Bank’s marketing campaigns are likely focused on emphasizing their unique value proposition. This could involve showcasing their competitive interest rates, attractive rewards programs, or customer-centric approach to financial services. Effective communication, particularly through digital channels, is vital to reach the target audience and highlight the benefits of choosing Hollister Credit Card Bank.
Market Share Comparison
Direct market share comparisons are often proprietary data. However, publicly available information on credit card market trends can offer a general sense of relative positioning. Hollister Credit Card Bank, as a new entrant or a smaller player, might need to focus on specific market segments or geographic areas to build a substantial market share.
Attracting Customers: Strategies
Hollister Credit Card Bank’s strategies for attracting customers likely focus on building a strong brand image. This includes highlighting their competitive rates, comprehensive rewards programs, and commitment to responsible spending. Partnerships with relevant organizations or businesses could also be employed to expand their customer base. Digital marketing campaigns targeting specific customer segments will likely play a crucial role in attracting and retaining customers.
Security and Fraud Prevention

Protecting your financial information is paramount, and we at Hollister Credit Card Bank take this responsibility very seriously. Our commitment to your security extends beyond simply having a strong system; it’s about building trust and ensuring a safe and worry-free experience. We utilize a multi-layered approach to safeguard your data, and our fraud prevention strategies are constantly evolving to stay ahead of potential threats.
Security Measures
Hollister Credit Card Bank employs industry-leading security measures to protect your sensitive information. These measures include advanced encryption technologies, secure servers, and regular security audits. Our systems are designed to withstand sophisticated cyberattacks and protect your financial details from unauthorized access. We continuously monitor for suspicious activity, and our team of experts works tirelessly to enhance our security protocols.
Reporting Fraudulent Activities
Prompt reporting of any suspicious activity is crucial. If you suspect fraudulent activity on your Hollister Credit Card account, contact us immediately. We have dedicated customer support teams available 24/7 to assist you. You can report suspicious activity through our website, mobile app, or by calling our customer service line. The quicker you report any potential issue, the sooner we can mitigate any potential financial loss.
Strong Passwords and Secure Practices
Creating strong and unique passwords for your online accounts is essential for protecting your information. Use a combination of uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessed passwords. Utilize strong password managers to help generate and store secure passwords. Avoid using public Wi-Fi networks for sensitive transactions.
Be wary of phishing attempts, which involve fraudulent emails or websites designed to trick you into revealing your personal information.
Detecting and Preventing Fraudulent Transactions
Regularly review your account statements for any unauthorized transactions. Be vigilant about suspicious emails, phone calls, or text messages that request your personal information. Enable two-factor authentication on your account to add an extra layer of security. If you receive a suspicious message or call, don’t engage. Contact our customer support team immediately.
By being proactive and cautious, you can significantly reduce the risk of falling victim to fraudulent activities.
Security Tips for Using Your Hollister Credit Card
- Monitor your account statements regularly for any unauthorized transactions. Pay close attention to the dates and amounts of transactions, especially those that seem unusual or don’t match your typical spending patterns.
- Never share your credit card number, CVV, or PIN with anyone over the phone, email, or through unsolicited messages. Genuine companies will never ask for this information through these channels.
- Only use trusted and secure websites for online purchases. Look for the padlock icon in the address bar and verify the website’s security certificate.
- Keep your software and applications updated to benefit from the latest security patches. Out-of-date software can leave your system vulnerable to cyberattacks.
- Be wary of phishing attempts. Phishing scams attempt to trick you into revealing your personal information by impersonating legitimate organizations. Avoid clicking on links or opening attachments from unknown senders.
Illustrative Examples of Hollister Credit Card Bank

Getting a handle on your finances can feel like navigating a maze. But with a little understanding and clear examples, using a credit card like the Hollister card becomes a breeze. Let’s look at some real-world scenarios to show you how it all works.
Hollister Credit Card Statement Example
A typical Hollister credit card statement presents a clear picture of your account activity. It details all transactions, including purchases, payments, and interest charges, allowing you to track spending and manage your balance effectively. Below is a sample statement:
Hollister Credit Card - Account Number: 1234567890 Statement Period: October 26, 2024 - November 25, 2024 Account Balance: $575.00 Transaction Details
Date | Description | Amount ------- | -------- | -------- 10/27/2024 | Clothing Purchase | -$150.00 10/28/2024 | Online Groceries | -$75.00 10/31/2024 | Payment Received | +$250.00 11/05/2024 | Restaurant Meal | -$80.00 11/10/2024 | Interest Charges | -$10.50 11/15/2024 | Payment Received | +$100.00 11/20/2024 | ATM Withdrawal | -$50.00
Minimum Payment Due: $100.00 Next Statement Date: December 25, 2024
Transaction History Example
Tracking your spending is key to responsible financial management. A detailed transaction history shows you exactly where your money went. This example provides a glimpse into your recent activity:
Transaction History - Account Number: 1234567890 Date | Description | Amount | Category ------- | -------- | -------- | -------- 10/27/2024 | Clothing Purchase | -$150.00 | Apparel 10/28/2024 | Online Groceries | -$75.00 | Groceries 11/05/2024 | Restaurant Meal | -$80.00 | Dining 11/10/2024 | Payment Received | +$250.00 | Payment 11/15/2024 | Payment Received | +$100.00 | Payment 11/20/2024 | ATM Withdrawal | -$50.00 | Cash
Monthly Payment Schedule Example
Planning ahead is crucial when it comes to managing your credit card debt.
Here’s a sample monthly payment schedule that helps you stay on top of your commitments:
Monthly Payment Schedule - Account Number: 1234567890 Month | Minimum Payment Due | Payment Date ------- | -------- | -------- November 2024 | $100.00 | 11/28/2024 December 2024 | $85.00 | 12/28/2024 January 2025 | $70.00 | 01/28/2025
Reward Program Redemption Example
Reward programs make using your credit card even more rewarding! Here’s an example of how you can redeem points:
Reward Program Redemption - Account Number: 1234567890 Reward Type | Points Needed | Redemption Options ------- | -------- | -------- Airline Miles | 10,000 Points | 10,000 Points = 10,000 Miles for a Roundtrip Flight Gift Cards | 5,000 Points | 5,000 Points = $50 Gift Card
Customer Support Email Exchange Example
Getting help from customer support is easy! Here’s a sample email exchange:
Subject: Inquiry Regarding Late Payment From: Customer To: Hollister Credit Card Support Dear Hollister Support, I am writing to inquire about a recent late payment on my account. I was experiencing some unexpected financial difficulties and I want to know what steps I can take. From: Hollister Credit Card Support To: Customer Dear Customer, We understand that unexpected situations can arise. Please contact us at 1-800-555-1212 to discuss your options for resolving this.We are here to help.